What we’re doing
We’re improving how we spot, manage and respond to building safety risks. This includes regular checks, stronger oversight of safety work, and clearer communication with customers.
We’re also taking a more active role where other landlords or organisations manage parts of buildings our customers live in. We know this has not always worked as well as it should. We’re working more closely with partners and challenging where needed, so they understand customers’ needs and meet the standards we expect.
We’re also continuing to meet the requirements of the Building Safety Act, which sets out how landlords must manage safety in higher-risk buildings. This means having clear safety plans, carrying out regular checks, keeping better records, and making it easier for customers to raise concerns.
Manor Court: safety improvements in action
Manor Court in Weybridge is one example of how this work is making homes safer. We recently completed a £2.5 million programme of cladding and safety improvements at the estate, helping to make 75 homes safer for residents.
The work included cladding, ventilation and other fire safety upgrades, and Manor Court has now received an A1 fire rating, the highest rating available for cladding fire safety.
Brenda, 75, has lived at Manor Court for over 30 years, and is really pleased with the works completed at her home.
She says the cladding remediation provides reassurance and makes her “feel a lot safer”. She added: “I think they've done a great job.”
Read the full Manor Court article to find out more about the improvements and how residents have benefited.
Building stronger safety services
We’ve brought more specialist knowledge in-house, including fire safety, lifts, door entry systems and electrical safety. This helps us make the right decisions, take responsibility for risks and improve how quickly we respond.
We’ve also created a dedicated team to improve how we arrange access to homes for safety checks and repairs. We’re working with our suppliers to offer more flexible appointments that fit better around customers’ day. This work is still developing, but we expect it to reduce disruption and improve the service customers receive.
Keeping you informed
When safety work is planned for your building, we’ll explain what is happening, why the work is needed, when it is likely to take place and whether we need access to your home. We’ll also let you know how to contact us if you have questions or need support.
If you have a building or fire safety concern, please report it to us so we can look into it and take the right action.
